MyCourses Help

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Online courses can be a great way for you to continue your education with minimal disruption to your personal or professional life. At the same time, they come with unique challenges, such as finding help when you have questions. UMass Dartmouth offers a number of support avenues.

Have technical questions about your computer? Visit the Technical Help page.

Student Knowledge Base

Visit the Student Knowledge Base for help with frequently asked questions.
Hot Tip: Students can access online courses 72 hours before the class begins. If you add or swap a course after classes begin, it can take up to 24 hours for you to access your new class.

myCourses Student Support Hub

Ready to check out a course site for yourself? Visit the Student Support Hub , an online course space which is available once you have access, and are signed into, myCourses. Visit the Hub to experience navigating a course, submitting an assignment, taking a test, posting in a discussion board and more! Practice in the Hub so you are confident in your online course.

24/7 Support

24/7 technical assistance is available for students at http://umd.echelp.org/.

When to Contact Your Instructor

Any time you have a question or concern about myCourses, you should keep your instructor in the loop. By doing this, you show your instructor that you are being proactive, and cut down on response time since the Support Team oftentimes needs to contact your instructor after speaking with you.

Always contact your instructor if:
  • You have a question about an assignment.
  • Where to find assignments/test and any requirements.
  • You have a question about taking a test.
  • If you do not fully understand the directions or submission requirements for a test, be sure to ask our instructor about their expectations.
  • You need some sort of accommodation.
  • If something comes up that keeps you from completing your work on time, contact your instructor to discuss any accommodations that may be available.